Shopping with Zerqalis™

What products does Zerqalis™ offer?

Zerqalis™ focuses on robotic vacuum cleaners and related floor-care accessories. Available models, accessories, specifications, and options are described on their individual product pages.

How do I choose the right robotic vacuum cleaner?

Compare the listed specifications, dimensions, cleaning modes, navigation features, maintenance requirements, and included accessories. If you need clarification about a particular model, contact our support team before ordering.

Are all models the same?

No. Features, compatibility, capacity, navigation systems, and included accessories may differ by model. Always review the current product listing for the exact item you intend to purchase.

Can I change or cancel my order?

Contact us as soon as possible with your order number. Changes or cancellations may not be possible after an order has entered processing or has shipped. We will review the order status and explain the available options.

Payments and Orders

Which payment methods can I use?

Payment methods supported for your purchase are displayed during checkout. Available options may vary according to your location, currency, device, and the payment providers supported by the store.

Where is my order confirmation?

Check the email address used at checkout, including your spam or promotions folders. If you cannot find a confirmation, contact service@zerqalis.com with your name and approximate order time. Do not send payment-card details.

What if my payment is declined?

Check your billing details and confirm with your bank or payment provider that the transaction is permitted. You may also try another payment option displayed at checkout.

Shipping and Returns

How long does delivery take?

Processing and transit times depend on the product, destination, carrier, and other conditions. Review the Shipping Policy and any estimate shown at checkout. Delivery estimates are not guarantees unless expressly stated.

How do I find my tracking information?

If tracking is available, details may be included in your shipping confirmation. If a tracking link is missing or has not updated for an extended period, contact us with your order number.

Can I return an item?

Return eligibility, timing, item condition, and refund procedures are explained in our Return & Refund Policy. Please contact support before mailing anything back so you can receive instructions for your order.

What if my item arrives damaged or defective?

Contact us promptly with your order number, a description of the problem, and clear photos where helpful. Stop using the product if continued operation could create a safety concern.

Product Use and Maintenance

How should I maintain my robotic vacuum cleaner?

Follow the instructions supplied with your specific model. Routine maintenance may include emptying the dustbin, cleaning filters and brushes as directed, removing tangled debris, and keeping sensors and charging contacts clear.

Can a robotic vacuum clean every type of floor?

Suitability varies by model and floor surface. Check the product specifications and instructions before use, especially for delicate surfaces, rugs, thresholds, and areas exposed to moisture.

What should I do if my product stops working?

Review the model-specific instructions, charging status, dustbin and filter condition, brush obstruction, and any error indicators. If the issue remains, contact support with the model name and a description of the symptoms.

Contact and Policy Information

How can I contact customer support?

Email service@zerqalis.com or call 184-662-55111. Support hours are 8:00 AM–10:00 PM Daily.

Where can I find store policies?

Visit the policy links in the website footer for payment, privacy, shipping, returns, terms, and other store information. If a policy conflicts with mandatory law, applicable law takes precedence.