We’re Here to Help

At Zerqalis™, we aim to make shopping for everyday floor-care solutions clear and convenient. Contact our support team for help with product information, order questions, website issues, or general feedback.

How to Contact Us Efficiently

To help us understand your request, please provide the details relevant to your inquiry:

• Order questions: include your order number and the email address used at checkout.
• Product questions: tell us the product name or model and what you would like to know.
• Delivery concerns: include your order number and any tracking information available to you.
• Returns or refunds: describe the reason for your request and, if useful, attach clear photos of the item or packaging.
• Website issues: explain what happened and include the page or step where the issue occurred.

Please do not email passwords, full payment-card numbers, or other sensitive authentication details.

Product and Order Assistance

Our support team can help clarify product descriptions, listed features, order information, and the steps described in our store policies. Product capabilities and compatibility can vary by model, so please refer to the specifications shown on the relevant product page and contact us if anything is unclear.

If you are contacting us about a malfunction or a missing or damaged item, pause use when continued operation could cause further damage or create a safety concern. Include a brief description of the issue so we can review the appropriate next steps.

Response Times

We make reasonable efforts to respond as promptly as possible during our stated support hours. The time needed to resolve a request depends on its complexity and whether additional order or product information is required. Sending duplicate messages about the same issue may make it harder to keep the conversation organized.

Business Address

For correspondence, use the business address below. Please contact us before sending a product return; the address for general correspondence may not be the correct return destination. Return instructions should be confirmed with our support team in advance.

Address: Room 601, No. 9, Lane 9, Chaoyang North Street, Shipai, Tianhe District, Guangzhou, Guangdong, China.

Helpful Store Pages

• FAQ — answers to common shopping and product questions.
• Shipping Policy — delivery and order-handling information.
• Return & Refund Policy — how to ask about a return or refund.
• Privacy Policy — how personal information is handled.
• Terms and Conditions — terms for using the store and purchasing products.

If your Shopify page handles a different URL, update the links above to match your published page handles.