1. Order Processing

Orders are reviewed and prepared for shipment after checkout and payment authorization. Processing time may vary based on product availability, order volume, verification needs, holidays, and other operational factors.

Any processing estimate shown on a product page or at checkout is an estimate unless expressly stated otherwise. Orders placed outside business hours or during peak periods may require additional time.

2. Shipping Destinations and Availability

Available destinations and shipping options are displayed during checkout when supported by the store. Service availability may change because of carrier coverage, customs rules, product restrictions, weather, or other conditions.

Please enter a complete and accurate shipping address, including apartment or unit number, postal code, recipient name, and a reachable contact detail where requested. Address corrections may not be possible after a parcel has been handed to a carrier.

3. Shipping Costs and Delivery Estimates

Shipping fees and any available delivery estimates are shown at checkout or in your order information. Costs and delivery times can depend on destination, parcel size or weight, carrier service, customs processing, and local delivery conditions.

Delivery dates are estimates and may be affected by circumstances beyond our control, including carrier delays, severe weather, customs inspection, public holidays, transport disruption, or incorrect address details. A specific delivery date is not guaranteed unless expressly confirmed.

4. Tracking and Shipment Updates

When tracking is available, tracking details may be sent by email after dispatch. Tracking information may take time to activate or update as the parcel moves through the carrier network.

If tracking has not updated for an extended period or a parcel appears delayed, contact service@zerqalis.com with your order number and tracking reference. We will review the information available and advise on next steps.

5. Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout or a written confirmation states otherwise, customers are responsible for understanding and paying charges that are legally payable by the recipient.

Customs clearance may require additional documents or time. Zerqalis™ cannot control the decisions or processing schedules of customs authorities.

6. Delivery Issues and Damaged Parcels

If a parcel appears damaged on arrival, retain the packaging and take clear photos where possible. Contact support promptly with your order number and a description of the issue.

If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members, building reception, and carrier notices. You can then contact the carrier and our support team. We will review the available tracking and order details.

If you receive an incorrect item or a parcel is missing an item, contact us with your order details and supporting photos if available.

7. Address Changes, Cancellations, and Returns

Contact us as quickly as possible if you need to change an address or cancel an order. Requests cannot be guaranteed once processing or dispatch has begun.

Shipping instructions for returns are provided through the Return & Refund Policy and customer support. Do not send products to the business correspondence address unless our team has specifically confirmed it as the return destination.