1. Information We May Collect

When you browse or purchase from our store, we may collect information you choose to provide, such as your name, billing and shipping address, email address, phone number, order details, and messages sent to customer support.

Checkout and payment processing may involve transaction-related information handled by payment providers. We may receive order and payment-status information needed to process a transaction rather than your complete payment credentials.

Depending on your device, browser, settings, and applicable law, technical information may also be collected, such as IP address, browser type, device identifiers, pages viewed, referral information, and interactions with the website. Cookies or similar technologies may support cart functions, preferences, analytics, and site performance.

2. How Information May Be Used

We may use information to process and fulfill orders, arrange delivery, provide customer support, manage returns and refunds, communicate order updates, maintain website functions, improve our services, detect fraud, protect the store, and meet legal obligations.

Where permitted by law and consistent with your choices, we may use contact details to send store news or marketing messages. You can use the unsubscribe option in a marketing email or contact us to ask about communication preferences. Transactional messages may still be sent when needed for an order or service.

3. Cookies and Similar Technologies

Cookies and similar tools may help remember items in your cart, retain preferences, understand website usage, and support security. Your browser may allow you to block or delete cookies, but some store functions may not work correctly if essential cookies are disabled.

Where legally required, consent choices for non-essential cookies or similar technologies will be handled through controls made available on the website.

4. When Information May Be Shared

We may share relevant information with service providers that help operate the store, such as ecommerce hosting, payment processing, order fulfillment, shipping, customer support, fraud prevention, analytics, and technical services. They should receive only the information reasonably needed for their services and may be subject to contractual or legal restrictions.

Information may also be disclosed where necessary to comply with law, respond to lawful requests, protect rights or safety, investigate suspected fraud, or support a business transaction such as a merger or asset transfer, subject to applicable legal requirements.

5. Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, accounting, dispute resolution, security, and legal compliance. Retention periods vary according to the type of information and relevant obligations.

We use reasonable administrative, technical, and organizational measures intended to protect information. No method of transmission or storage is completely secure, and we cannot promise absolute security.

6. Your Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. These rights may be subject to exceptions under applicable law.

To make a privacy-related request, contact service@zerqalis.com. We may need to verify your identity and clarify the scope of your request before responding. You may also have the right to complain to a relevant data protection authority.

7. Children’s Privacy

Our store is not intended to knowingly collect personal information from children in circumstances where parental consent is legally required. If you believe a child has provided personal information inappropriately, contact us so we can review the request.

8. Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information. We are not responsible for third-party privacy practices outside our control.

9. Policy Updates

We may update this policy to reflect changes in our practices, services, or legal requirements. The revised version will be posted on this page with an updated effective date where appropriate. Please review this page periodically.